Return, Exchange & Cancellation Policy

At Smartify Karo, we aim to deliver your products quickly and in good condition. Please read the following cancellation, return and exchange policy carefully before placing your order.

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1. Order Cancellation Policy

Customers can cancel their order only within 2 minutes of placing the order.

• A live countdown timer will be displayed on the order details page.
• The cancellation window starts from the time the order is placed.
• After 2 minutes, the Cancel Order option will automatically expire.
• If the order becomes Packed or Out for Delivery before 2 minutes, cancellation may become unavailable earlier.
• Refreshing the page will not restart or extend the cancellation timer.
• Once cancelled, the order status will be shown as Cancelled.

2. Return & Exchange Window

Eligible products can be submitted for a Return or Exchange request within 24 hours (1 day) of delivery.

After the 24-hour window expires, the Return / Exchange option will no longer be available through the website.

This policy does not limit any mandatory consumer rights or remedies available under applicable law.

3. Return Policy

A Return request can be submitted for the following reasons:

1. Damaged product received
2. Others

Photo submission is mandatory for every Return request.

4. Exchange Policy

An Exchange request can be submitted for the following reasons:

1. Damaged product received
2. Wrong size
3. Wrong product received
4. Other

Photo submission is mandatory for every Exchange request.

5. Product Condition

For Return or Exchange requests, the product should, wherever applicable:

• Be unused and in its original condition.
• Have original tags, labels and packaging intact.
• Not show signs of washing, alteration, misuse or damage caused after delivery.
• Include accessories or other items supplied with the product, where applicable.

For a damaged or wrong product, customers should upload clear photographs showing the issue.

6. How to Submit a Return / Exchange Request

1. Go to My Account → Orders.
2. Select the relevant order.
3. Click Return / Exchange.
4. Select Return or Exchange.
5. Select the applicable reason.
6. Provide the required details.
7. Upload a photo of the product.
8. Submit the request.

7. Request Review

Submitting a Return or Exchange request does not automatically mean that the request has been approved.

Smartify Karo will review the request and the submitted information before taking further action.

The request may move through the following statuses:

8. Exchange Availability

Exchange requests are subject to product and size availability. If the requested replacement product or size is unavailable, Smartify Karo may provide an alternative resolution where applicable.

9. Refunds

Where a refund is approved and applicable, it will be processed through the applicable payment/refund method.

For Cash on Delivery orders where no payment has been collected, there is no amount to refund.

10. Important Information

Return and Exchange requests are subject to product eligibility and the applicable conditions displayed at the time of purchase.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.

11. Contact Us

For assistance regarding an order, cancellation, Return or Exchange request, please contact Smartify Karo Support.

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Quick Summary

Service	Time Limit
Order Cancellation	Within 2 minutes of placing the order
Return Request	Within 24 hours (1 day) of delivery
Exchange Request	Within 24 hours (1 day) of delivery
Return Photo	Mandatory
Exchange Photo	Mandatory

Last Updated: 21 August 2026